Cancellation Policy
| General Cancellation Policy |  |
Please inform us of all cancellations immediately. These conditions
apply and are subject to change without prior notice. In all cases, refunds
apply only to paid selling rates and exludes the 5.5% processing fee which is
absolutely non-refundable once credit cards are charged. Regular Season
-
Cancellations received not less than 21 working days (excluding Sat, Sun
and public holidays) prior to check-in date will be entitled to a full refund.
-
Cancellations received less than 20 working days (excluding
Sat, Sun and public holidays) prior to check-in date are subject to a cancellation
charge equivalent to a (1) one-night stay (per person).
Peak
Season -
Cancellations received not less than 21 working days (excluding
Sat, Sun and public holidays) prior to check-in date will be entitled to a full
refund. -
Cancellation received within 15 to 20 working days (not
including Sat, Sun & Public Holidays) prior to check-in date are subject to
a cancellation charge equivalent to 50% of selling rate. -
Less
than 15 days notification is non-refundable. |
