Cancellation Policy

General Cancellation Policy

Please inform us of all cancellations immediately. These conditions apply and are subject to change without prior notice.

In all cases, refunds apply only to paid selling rates and exludes the 5.5% processing fee which is absolutely non-refundable once credit cards are charged.

Regular Season

• Cancellations received not less than 21 working days (excluding Sat, Sun and public holidays) prior to check-in date will be entitled to a full refund.
  

• Cancellations received less than 20 working days (excluding Sat, Sun and public holidays) prior to check-in date are subject to a cancellation charge equivalent to a (1) one-night stay (per person).
  

Peak Season

• Cancellations received not less than 21 working days (excluding Sat, Sun and public holidays) prior to check-in date will be entitled to a full refund.

• Cancellation received within 15 to 20 working days (not including Sat, Sun & Public Holidays) prior to check-in date are subject to a cancellation charge equivalent to 50% of selling rate.

• Less than 15 days notification is non-refundable.

• 9:00 a.m. - 06:00 p.m. (Monday-Friday)

• 9:00 a.m. - 03:00 p.m. (Saturday)